06|2021

The Desk3500 is the go-to terminal for integration! Working seamlessly on the Cardpointe platform, this terminal provides real-time reporting in conjunction with the Cardpointe mobile app and website. Connecting via ethernet and wifi, the Desk3500 accepts EMV, mag stripe and contactless (NFC) credit and debit cards.  Pin debit is made easy with the option to add the IPP315 pinpad. Tip adjust and server ID features are perfect for restaurants, delis, spas and more, and automatic terminal updates ensure your device always has the latest features and fixes without a call to the tech department!

Features

  • Cortex A5 500MHz
  • Processing capabilities for ATM, debit, EBT, check payments and contactless support
  • 128MB RAM standard memory
  • Fast printer capable of 20 lines per second
  • 2.25-inch-wide thermal roll printer
  • PCI-PED Version 5.x approved
  • Plug-and-play installation
  • Fully integrated with Cardpointe gateway
  • Real-time transaction reporting
  • Interchange Optimization
  • Retail and Restaurant Applications

Functions

Sale

  1. Press 1 for Sale
  2. Press 1 for Credit or press 2 for Debit (if enabled)
  3. Enter the sale amount and press ENTER
  4. Swipe, insert, tap or key in the customer’s card number
  5. If prompted to enter a PIN, direct the customer to enter their PIN using the external PIN pad, or pass the terminal to the customer to complete PIN entry
  6. (Optional) Press 2 for a customer copy of the receipt

Return

  1. Press 2 for Return
  2. Press 1 for Credit
  3. Enter the return amount and press ENTER
  4. Swipe, insert, tap or key in the customer’s card number
  5. (Optional) Press 2 for a customer copy of the receipt

Void

  1. Press 3 for Void
  2. Press 2 to select No for Void Pre-Auth
  3. Press 5 to search by card number, or choose another available search option
  4. Enter the last 4 digits of the card number and press ENTER, or swipe the card
  5. Select the appropriate transaction using the arrow keys and press ENTER
  6. Press 2 to confirm voiding the transaction
  7. (Optional) Press 2 for a customer copy of the receipt

Reprint Receipt

  1. Press 7 for Other
  2. Press 3 for Reprint
  3. Press 1 for the last receipt, or press 2 to search
    • Last Receipt
      • Press 1 for Merchant Copy, press 2 for Customer Copy, or press 3 for both
    • Search
      • Press 1 to select No for Reprint Pre-Auth
      • Press 5 to search by card number, or choose another available search option
      • Enter the last 4 digits of the card number and press ENTER
      • Select the appropriate transaction using the arrow keys and press ENTER
      • Press 1 for Merchant Copy, press 2 for Customer Copy, or press 3 for both

Settlement/Batch

  1. Press 6 for Settlement
  2. Press 2 to close the batch and deposit funds
  3. Press 2 to print the report, or wait 15 seconds for it to print automatically
    • To set an automatic batch time, please Contact Us!

Reports

  1. Press .,#* for the Admin menu
  2. Press 1 for the Reports menu
  3. Select a report, and any subsequent options
  4. Press 1 to print the report, or press 2 to display the report

Contact Us to get set up with your own Desk3500, or check out more Cardpointe equipment.

Categories:: Credit Card Processing, Equipment Guides