Chargeback and Retrieval Department

The CardConnect Paradises Chargeback and Retrieval Department defends its merchants’ rights by making sure that the MasterCard or Visa dispute resolution guidelines have been met when the cardholder-issuing banks send us transaction receipt requests and contested transactions.

The Chargeback and Retrieval Department protects our merchants and reaches favorable resolutions for them. To achieve this, the department reviews the merchant’s responses to transaction requests and contested transactions for completeness and proper documentation.