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Chargeback and Retrieval Department
The First Data Independent Sales Chargeback and Retrieval Department
defends its merchant's rights by making sure that the MasterCard
or Visa dispute resolution guidelines have been met when the
cardholder-issuing banks send us transaction receipt requests
and contested transactions.
![*]() The Chargeback and Retrieval Department protects
our merchants and reaches favorable resolutions for them.
To achieve this, the department reviews the merchant's responses
to transaction requests and contested transactions for completeness
and proper documentation.
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